Privacy Policy

We process personal data in accordance with applicable data protection laws. We process your personal data for the following purposes:

Contractual Obligations

To process, fulfill, and deliver your orders (including shipping, logistics, customs clearance, and handling returns or refunds) and to manage your user account. This includes the management and billing of our subscription services (recurring deliveries of our products), as well as sending necessary service notifications regarding your active subscription, such as upcoming renewals or billing updates.

Communication & Support

To respond to your inquiries, provide order status updates (including delivery tracking), and send transaction-related notifications.

Legitimate Interests

To maintain, secure, and optimize the performance and user-friendliness of our website; to detect and prevent fraud, system abuse, or illegal activities; and to perform business analysis and product optimization.

Direct Marketing

To send you newsletters, promotional materials, or updates regarding our physical products (provided you have opted in, or as permitted under applicable fair competition laws if you are an existing customer). You may unsubscribe from promotional emails at any time.

Legal Compliance

To comply with statutory duties, including tax and commercial bookkeeping retention requirements, food safety standards, and mandatory age verification for energy drink purchases.

Depending on how you interact with our Services, we process the following categories of personal data:

Contact, Reviews & Delivery

First and last name, billing address, shipping address (including company name for B2B customers), telephone number, and email address.

Account Information

Username, password, order history, and account settings.

Payment Details

Payment method tokens and transaction details (such as PayPal ID, Klarna, or Apple Pay tokens). For users subscribed to our recurring delivery services, we securely store payment tokens provided by our payment processors (e.g., Stripe) to enable automated recurring billing. We do not store full or raw credit card details on our own servers.

Technical & Usage Data

IP address, device type, operating system, browser settings, date and time of access, and cookie identifier tokens (see our Cookie Policy for details).

Verification Data

Date of birth and age, strictly used to verify that you meet the minimum age requirements to purchase restricted products, such as energy drinks.

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Our security practices are regularly reviewed and updated to align with industry standards.

We do not sell your personal data. We only share your personal data with third parties if necessary to fulfill our contract with you, to comply with legal requirements, or to protect our legitimate interests. Recipient categories include:

Affiliated Group Companies

For internal administration purposes.

Logistics & Shipping Partners

Such as Swiss Post, DHL, DPD, and other fulfillment providers, to deliver and track your physical orders.

Payment Service Providers

Such as PayPal, Klarna, Apple Pay, and credit card processors, to securely process payments and perform fraud checks.

IT & Infrastructure Providers

Such as hosting partners, database administrators, and email marketing services, to support our digital operations.

Customs & Tax Agents

If we ship to the EU under Delivered Duty Paid (DDP) terms, we disclose transaction and shipping data to customs brokers and tax authorities to handle import VAT and duty compliance.

Authorities

Public offices, courts, or regulatory bodies, if we are under a legal or regulatory obligation to do so.

We process and store your personal data primarily in Switzerland and the European Economic Area (EEA).

However, in connection with the third-party tools and services we utilize (such as payment processors, IT hosters, and analytics providers), personal data may be transferred to and processed in countries outside Switzerland or the EEA, most notably the United States of America (USA) and potentially other countries globally.

If data is transferred to a country without an adequate level of data protection (such as the USA, absent specific adequacy arrangements), we ensure appropriate safeguards are in place — specifically by implementing the EU Standard Contractual Clauses (SCCs), recognized by the Swiss Federal Data Protection and Information Commissioner (FDPIC), or by relying on recognized adequacy frameworks such as the Swiss–U.S. Data Privacy Framework.

We store your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by statutory retention laws. For active subscription accounts, we retain your data for the entire duration of your active subscription. Upon cancellation of your subscription, the general statutory retention periods (such as the 10-year retention under commercial and tax laws) will commence.

Under Swiss and EU commercial and tax laws, transaction data, invoices, and contracts must generally be retained for a period of 10 years. Other personal data, such as website log data or newsletter registration details, are deleted or anonymized once the operational or communication purpose ceases to exist.

You have the following statutory rights regarding your personal data, subject to local legal conditions and limitations:

Right of Access

The right to request information about whether and how we process your personal data, and to obtain a copy of it.

Right to Rectification

The right to demand that inaccurate or incomplete personal data be corrected.

Right to Erasure

The right to be forgotten: to request deletion of your personal data, unless we are legally obligated or have a prevailing interest to retain it.

Restriction & Objection

The right to restrict or object to certain processing activities, such as direct marketing or processing based on legitimate interests.

Data Portability

The right to receive your personal data in a structured, commonly used, and machine-readable format.

Withdraw Consent

Where our processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before the withdrawal.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

If you are located in the EU/EEA, you also have the right to file a complaint with your local national data protection authority.