Returns &
Cancellations
This policy explains how refunds, returns, and contract cancellations work for orders placed through the Maysun online store. It complements our Terms & Conditions and applies alongside your statutory consumer rights.
Refunds and Returns
What is your refund and warranty policy?
The Maysun online store offers a voluntary 30-day money back guarantee for eligible, unopened products. The refund will include the purchase price and original shipping and handling charges, if applicable.
Consumers in the EU / EEA
The following provisions apply to consumers residing in the European Union (EU) or European Economic Area (EEA).
Statutory Withdrawal Period
You have a statutory right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire (or a third party designated by you acquires) physical possession of the goods.
Voluntary Extended Return
To provide extra peace of mind, Maysun voluntarily extends your return window up to a total of 30 days from the date of delivery. For the avoidance of doubt, any return initiated or sent between day 15 and day 30 is governed strictly by Maysun's voluntary return conditions.
How do I make a return?
If you need to return a product purchased on shop.maysun.gg within the 30-day return policy, you must inform us (Maysun AG, Hinterbergstrasse 17, 6330 Cham, Switzerland — support@maysungaming.com) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Exclusion of Right of Withdrawal
Pursuant to Art. 16(e) of the EU Consumer Rights Directive (Directive 2011/83/EU) and applicable Swiss food safety principles, the right of withdrawal does not apply to the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery. Therefore, once the safety seal, outer packaging, shrink-wrap, multipack packaging, or individual can of any energy drink or beverage has been opened, unsealed, tasted, or damaged, you lose your right of withdrawal, and no returns or refunds will be accepted.
Effects of Withdrawal
If you validly withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed of your decision.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
Extended Holiday Return Policy
Shop with confidence during the holiday season. Each year we extend our normal 30-day return policy so that the holiday gifts you purchase from November 15 through December 23 can be returned for any reason until January 31 of the following year. Your refund will include the purchase price and original shipping and handling charges.
Contract Cancellation Form
Complete and return this form only if you wish to withdraw from the contract.
- Return to
-
Maysun AG
Poligono Veredilla III,
Av. Hontalva, 6, A,
45200 Illescas, Toledo, Spain
support@maysungaming.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale for the supply of the following goods (*) / for the provision of the following service (*):
- Ordered on (*) / received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (paper only):
- Date:
(*) Delete as appropriate.